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FAQ
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27 articles in this collection
Written by
Jay Stotz,
Allen Williams,
Derek Stotz
and 1 other
How to return a Gift Card
A guide for returning a gift card through the POS
Written by
Joe Clover
Updated over a week ago
Getting Started Guide and Checklist
This guide includes a checklist to help you get your Heartland Retail account set up most efficiently.
Written by
Allen Williams
Updated over a week ago
How do you handle privacy?
Written by
Allen Williams
Updated over a week ago
Which web browsers does Heartland Retail support?
Written by
Allen Williams
Updated over a week ago
How to know if you're running Windows 32-bit or 64-bit
Written by
Allen Williams
Updated over a week ago
Can I track the check number, license number and date of birth for check payments?
Written by
Allen Williams
Updated over a week ago
Does Heartland Retail have an end of day (z-out or x-out) report? Is this the Daily Summary?
Written by
Allen Williams
Updated over a week ago
Where is my data and how can I get access to it?
Written by
Allen Williams
Updated over a week ago
How to prevent long receipts from being cut off on Windows
Extend Star model printers receipt cut length
Written by
Joe Clover
Updated over a week ago
The Financial page says that account configuration is missing, but it looks like everything is mapped correctly. What's wrong?
Written by
Allen Williams
Updated over a week ago
Should I use a LAN printer or USB printer?
Written by
Derek Stotz
Updated over a week ago
What happens if I lose internet access?
Written by
Allen Williams
Updated over a week ago
What should I consider when choosing an Internet Service Provider (ISP)?
Written by
Jay Stotz
Updated over a week ago
Can I apply a disabled item to a transaction?
Written by
Derek Stotz
Updated over a week ago
How do I update my current on hand quantities when transitioning to Heartland Retail?
This article will help you when adding new inventory levels into SR using the counts feature
Written by
Derek Stotz
Updated over a week ago
Does Heartland Retail offer a time clock feature?
Written by
Derek Stotz
Updated over a week ago
If I have multiple stores with different names using the same Heartland Retail account, can they have different logos on the receipts?
Written by
Derek Stotz
Updated over a week ago
Did my return payment go through, if the ticket is incomplete?
Written by
Derek Stotz
Updated over a week ago
I can't find a ticket that corresponds to a credit card payment
Written by
Derek Stotz
Updated over a week ago
Recommended store layout for iPad-compatible receipt printers
Written by
Derek Stotz
Updated over a week ago
How do I clear out bin locations?
Written by
Derek Stotz
Updated over a week ago
Receipt Addresses / Multiple Addresses / Duplicate Addresses
Written by
Allen Williams
Updated over a week ago
I just purchased a Basic Data Migration, what do I do next?
Written by
Derek Stotz
Updated over a week ago
I just purchased an Advanced Data Migration, what do I do next?
Written by
Derek Stotz
Updated over a week ago
How can I set up an employee discount?
Written by
Allen Williams
Updated over a week ago
Do I have the ability to input the dollar value at the time of purchase?
Written by
Derek Stotz
Updated over a week ago
How do I access a report from the API
Written by
Derek Stotz
Updated over a week ago