FAQ

Frequently Asked Questions

Derek Stotz avatar Joe Clover avatar Bill C. avatar
55 articles in this collection
Written by Derek Stotz, Joe Clover, and Bill C.

F.A.Q. - Integrations - What is NuOrder?

3rd Party API Integration
Bill C. avatar
Written by Bill C.
Updated over a week ago

F.A.Q. - Release Notes

Bill C. avatar
Written by Bill C.
Updated over a week ago

F.A.Q. - What are Price Lists?

Bill C. avatar
Written by Bill C.
Updated over a week ago

F.A.Q. - What is a Custom Payment Type?

Bill C. avatar
Written by Bill C.
Updated over a week ago

F.A.Q. - What is a Tax Jurisdiction?

Bill C. avatar
Written by Bill C.
Updated over a week ago

F.A.Q. - Integrations - What is Accumula?

3rd Party API Integration
Bill C. avatar
Written by Bill C.
Updated over a week ago

F.A.Q. - Is A Router the same thing as a Modem?

Bill C. avatar
Written by Bill C.
Updated over a week ago

F.A.Q. - What is a Sales Plan?

Bill C. avatar
Written by Bill C.
Updated over a week ago

F.A.Q. - Integrations - What is DAVO?

3rd Party API Integration
Bill C. avatar
Written by Bill C.
Updated over a week ago

F.A.Q. - What is a Grid?

Bill C. avatar
Written by Bill C.
Updated over a week ago

F.A.Q. - What is Shipping?

Bill C. avatar
Written by Bill C.
Updated over a week ago

How to return a Gift Card

A guide for returning a gift card through the POS
Joe Clover avatar
Written by Joe Clover
Updated over a week ago

F.A.Q. - What is the purpose of the Swatch feature in the Heartland Retail POS software?

Bill C. avatar
Written by Bill C.
Updated over a week ago

F.A.Q - Integrations - What is Hyperspace?

3rd Party API Integration
Bill C. avatar
Written by Bill C.
Updated over a week ago

F.A.Q. - Integrations - What is JOOR?

3rd Party API Integration
Bill C. avatar
Written by Bill C.
Updated over a week ago

F.A.Q. - Integrations - What is Marsello?

3rd Party API Integration
Bill C. avatar
Written by Bill C.
Updated over a week ago

F.A.Q. - What is a Network Switch?

Bill C. avatar
Written by Bill C.
Updated over a week ago

Getting Started Guide and Checklist

This guide includes a checklist to help you get your Heartland Retail account set up most efficiently.
Bill C. avatar
Written by Bill C.
Updated over a week ago

F.A.Q. - What is Inventory?

Bill C. avatar
Written by Bill C.
Updated over a week ago

F.A.Q. - What is a Custom Field?

Bill C. avatar
Written by Bill C.
Updated over a week ago

F.A.Q. - Integrations - What is ReadySet Retail?

3rd Party API Integration
Bill C. avatar
Written by Bill C.
Updated over a week ago

F.A.Q - What is a Reason Code?

Bill C. avatar
Written by Bill C.
Updated over a week ago

F.A.Q. - What is the Customer Dashboard?

Bill C. avatar
Written by Bill C.
Updated over a week ago

F.A.Q. - What is Branding?

Bill C. avatar
Written by Bill C.
Updated over a week ago

F.A.Q - What is a Router?

Bill C. avatar
Written by Bill C.
Updated over a week ago

How do you handle privacy?

Bill C. avatar
Written by Bill C.
Updated over a week ago

F.A.Q. - Integrations - What is QuickBooks Online?

3rd Party API Integration
Bill C. avatar
Written by Bill C.
Updated over a week ago

Which web browsers does Heartland Retail support?

Bill C. avatar
Written by Bill C.
Updated over a week ago

F.A.Q. - Integrations - What is Management One?

3rd Party API integration
Bill C. avatar
Written by Bill C.
Updated over a week ago

How to know if you're running Windows 32-bit or 64-bit

Bill C. avatar
Written by Bill C.
Updated over a week ago

F.A.Q. - Integrations - What is MailChimp?

3rd Party API Integration
Bill C. avatar
Written by Bill C.
Updated over a week ago

Can I track the check number, license number and date of birth for check payments?

Bill C. avatar
Written by Bill C.
Updated over a week ago

F.A.Q. - Integrations - What is EasyPost?

3rd Party API integration
Bill C. avatar
Written by Bill C.
Updated over a week ago

Does Heartland Retail have an end of day (z-out or x-out) report? Is this the Daily Summary?

Bill C. avatar
Written by Bill C.
Updated over a week ago

F.A.Q. - Integrations - What is 99Minds?

3rd Party API integration
Bill C. avatar
Written by Bill C.
Updated over a week ago

Where is my data and how can I get access to it?

Bill C. avatar
Written by Bill C.
Updated over a week ago

How to prevent long receipts from being cut off on Windows

Extend Star model printers receipt cut length
Joe Clover avatar
Written by Joe Clover
Updated over a week ago

The Financial page says that account configuration is missing, but it looks like everything is mapped correctly. What's wrong?

Bill C. avatar
Written by Bill C.
Updated over a week ago

Should I use a LAN printer or USB printer?

Derek Stotz avatar
Written by Derek Stotz
Updated over a week ago

What happens if I lose internet access?

Bill C. avatar
Written by Bill C.
Updated over a week ago

What should I consider when choosing an Internet Service Provider (ISP)?

Bill C. avatar
Written by Bill C.
Updated over a week ago

Can I apply a disabled item to a transaction?

Derek Stotz avatar
Written by Derek Stotz
Updated over a week ago

How do I update my current on hand quantities when transitioning to Heartland Retail?

This article will help you when adding new inventory levels into SR using the counts feature
Derek Stotz avatar
Written by Derek Stotz
Updated over a week ago

Does Heartland Retail offer a time clock feature?

Derek Stotz avatar
Written by Derek Stotz
Updated over a week ago

If I have multiple stores with different names using the same Heartland Retail account, can they have different logos on the receipts?

Derek Stotz avatar
Written by Derek Stotz
Updated over a week ago

Did my return payment go through, if the ticket is incomplete?

Derek Stotz avatar
Written by Derek Stotz
Updated over a week ago

I can't find a ticket that corresponds to a credit card payment

Derek Stotz avatar
Written by Derek Stotz
Updated over a week ago

Recommended store layout for iPad-compatible receipt printers

Derek Stotz avatar
Written by Derek Stotz
Updated over a week ago

How do I clear out bin locations?

Derek Stotz avatar
Written by Derek Stotz
Updated over a week ago

Receipt Addresses / Multiple Addresses / Duplicate Addresses

Bill C. avatar
Written by Bill C.
Updated over a week ago

I just purchased a Basic Data Migration, what do I do next?

Derek Stotz avatar
Written by Derek Stotz
Updated over a week ago

I just purchased an Advanced Data Migration, what do I do next?

Derek Stotz avatar
Written by Derek Stotz
Updated over a week ago

How can I set up an employee discount?

Bill C. avatar
Written by Bill C.
Updated over a week ago

Do I have the ability to input the dollar value at the time of purchase?

Derek Stotz avatar
Written by Derek Stotz
Updated over a week ago

How do I access a report from the API

Derek Stotz avatar
Written by Derek Stotz
Updated over a week ago