FAQ

How to return a Gift Card

A guide for returning a gift card through the POS

Written by Joe Clover
Updated over a week ago

Getting Started Guide and Checklist

This guide includes a checklist to help you get your Heartland Retail account set up most efficiently.

Written by Bill C.
Updated over a week ago

How do you handle privacy?

Written by Bill C.
Updated over a week ago

Which web browsers does Heartland Retail support?

Written by Bill C.
Updated over a week ago

How to know if you're running Windows 32-bit or 64-bit

Written by Bill C.
Updated over a week ago

Can I track the check number, license number and date of birth for check payments?

Written by Bill C.
Updated over a week ago

Does Heartland Retail have an end of day (z-out or x-out) report? Is this the Daily Summary?

Written by Bill C.
Updated over a week ago

Where is my data and how can I get access to it?

Written by Bill C.
Updated over a week ago

How to prevent long receipts from being cut off on Windows

Extend Star model printers receipt cut length

Written by Joe Clover
Updated over a week ago

The Financial page says that account configuration is missing, but it looks like everything is mapped correctly. What's wrong?

Written by Bill C.
Updated over a week ago

Should I use a LAN printer or USB printer?

Written by Derek Stotz
Updated over a week ago

What happens if I lose internet access?

Written by Bill C.
Updated over a week ago

What should I consider when choosing an Internet Service Provider (ISP)?

Written by Bill C.
Updated over a week ago

Can I apply a disabled item to a transaction?

Written by Derek Stotz
Updated over a week ago

How do I update my current on hand quantities when transitioning to Heartland Retail?

This article will help you when adding new inventory levels into SR using the counts feature

Written by Derek Stotz
Updated over a week ago

Does Heartland Retail offer a time clock feature?

Written by Derek Stotz
Updated over a week ago

If I have multiple stores with different names using the same Heartland Retail account, can they have different logos on the receipts?

Written by Derek Stotz
Updated over a week ago

Did my return payment go through, if the ticket is incomplete?

Written by Derek Stotz
Updated over a week ago

I can't find a ticket that corresponds to a credit card payment

Written by Derek Stotz
Updated over a week ago

Recommended store layout for iPad-compatible receipt printers

Written by Derek Stotz
Updated over a week ago

How do I clear out bin locations?

Written by Derek Stotz
Updated over a week ago

Receipt Addresses / Multiple Addresses / Duplicate Addresses

Written by Bill C.
Updated over a week ago

I just purchased a Basic Data Migration, what do I do next?

Written by Derek Stotz
Updated over a week ago

I just purchased an Advanced Data Migration, what do I do next?

Written by Derek Stotz
Updated over a week ago

How can I set up an employee discount?

Written by Bill C.
Updated over a week ago

Do I have the ability to input the dollar value at the time of purchase?

Written by Derek Stotz
Updated over a week ago

How do I access a report from the API

Written by Derek Stotz
Updated over a week ago