Frequently Asked Questions
How to return a Gift Card
F.A.Q. - Release Notes
F.A.Q. - What is a Tax Jurisdiction?
F.A.Q. - Is A Router the same thing as a Modem?
F.A.Q. - What are Price Lists?
F.A.Q. - What is the purpose of the Swatch feature in the Heartland Retail POS software?
F.A.Q. - What is a Custom Payment Type?
F.A.Q. - What is a Sales Plan?
F.A.Q. - What is a Grid?
F.A.Q. - What is Shipping?
F.A.Q. - Integrations - What is DAVO?
F.A.Q. - Integrations - What is NuOrder?
F.A.Q. - Integrations - What is Accumula?
F.A.Q - Integrations - What is Hyperspace?
Getting Started Guide and Checklist
F.A.Q - What is a Reason Code?
F.A.Q. - What is a Custom Field?
F.A.Q. - What is a Network Switch?
F.A.Q. - What is the Customer Dashboard?
F.A.Q. - What is Inventory?
F.A.Q. - What is Branding?
F.A.Q. - Integrations - What is Marsello?
F.A.Q. - Integrations - What is JOOR?
F.A.Q. - Integrations - What is ReadySet Retail?
How do you handle privacy?
F.A.Q - What is a Router?
F.A.Q. - Integrations - What is QuickBooks Online?
Which web browsers does Heartland Retail support?
F.A.Q. - Integrations - What is Management One?
How to know if you're running Windows 32-bit or 64-bit
F.A.Q. - Integrations - What is MailChimp?
Can I track the check number, license number and date of birth for check payments?
F.A.Q. - Integrations - What is EasyPost?
Does Heartland Retail have an end of day (z-out or x-out) report? Is this the Daily Summary?
F.A.Q. - Integrations - What is 99Minds?
Where is my data and how can I get access to it?
How to prevent long receipts from being cut off on Windows
The Financial page says that account configuration is missing, but it looks like everything is mapped correctly. What's wrong?
Should I use a LAN printer or USB printer?
What happens if I lose internet access?
What should I consider when choosing an Internet Service Provider (ISP)?
Can I apply a disabled item to a transaction?
How do I update my current on hand quantities when transitioning to Heartland Retail?
Does Heartland Retail offer a time clock feature?
If I have multiple stores with different names using the same Heartland Retail account, can they have different logos on the receipts?
Did my return payment go through, if the ticket is incomplete?
I can't find a ticket that corresponds to a credit card payment
Recommended store layout for iPad-compatible receipt printers
How do I clear out bin locations?
Receipt Addresses / Multiple Addresses / Duplicate Addresses
I just purchased a Basic Data Migration, what do I do next?
I just purchased an Advanced Data Migration, what do I do next?
How can I set up an employee discount?
Do I have the ability to input the dollar value at the time of purchase?
How do I access a report from the API