Heartland Retail is a web-application and to use Heartland Retail you need an active internet connection. While the internet is becoming increasingly reliable, we realize that an internet outage can happen.
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To ensure continued access to the internet, we recommend that you set up a redundant internet connection in your store. There are several ways to do this. For example, you can plug a 4G wireless cellular dongle in to your wireless router which the router can fall back to in the event of an ISP outage. If you have an iPad with cellular capabilities, you can fall back to cellular data on the iPad in the event that your store’s Wifi network goes down (or use your smartphone data as a mobile hotspot). Another strategy providing an additional layer of connectivity would be to have a redundant ISP as a fallback for your local network.
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Since prolonged internet outages are increasingly rare, many of our customers opt not to employ a redundant internet connection and revert to hand slips temporarily in the event of an outage.