Troubleshooting

Troubleshooting - How to do a PING test - Windows 10

This guide will walk the user through how to do a PING test from a Windows 10 64bit HOST PC

Written by Bill C.
Updated over a week ago

Troubleshooting - How to Check the HOST IP - on Windows 10

This guide will walk the user through how to use IPCONFIG to check the HOST IP ADRESS on a Windows 10 64bit PC

Written by Bill C.
Updated over a week ago

Heartland Retail Connect Error (MacOS)

Troubleshooting Springboard Retail Connect/Heartland Retail Connect

Written by Matthew Rathbun
Updated over a week ago

Troubleshooting - How to Pull Heartland Retail Connect Logs

for Mac and Windows

Written by Brian Curtis
Updated over a week ago

Auto assigning item #s adds -1 to the item number rather than generating the next number in sequence

Are your item #s adding a -1 to the end?

Written by Joe Clover
Updated over a week ago

POS does not respond to mouse clicks as expected when using an ELO touchscreen

Written by Bill C.
Updated over a week ago

Troubleshooting Heartland Retail iPad App

Written by Derek Stotz
Updated over a week ago

Troubleshooting Heartland Retail Connect

Written by Bill C.
Updated over a week ago

Help! When taking a credit card payment it is adding someone else's card

Written by Derek Stotz
Updated over a week ago

Help! My labels are not printing properly from Firefox

Written by Derek Stotz
Updated over a week ago

I can not see my receipt printer on my AT&T U-Verse network

Written by Derek Stotz
Updated over a week ago

My iPad keyboard is not showing up.

Written by Bill C.
Updated over a week ago

USB Receipt Printer Troubleshooting: Mac OSX

Written by Derek Stotz
Updated over a week ago

LAN/Ethernet Receipt Printer Troubleshooting: Mac OSX

Written by Derek Stotz
Updated over a week ago

USB Receipt Printer Troubleshooting: Windows

Written by Derek Stotz
Updated over a week ago

LAN/Ethernet Receipt Printer Troubleshooting: Windows

Written by Derek Stotz
Updated over a week ago

LAN/Ethernet Receipt Printer Troubleshooting: iPad

Written by Derek Stotz
Updated over a week ago

Help! My receipt printer isn't working.

Written by Derek Stotz
Updated over a week ago