Getting Started

This article will tell you everything you need to know about creating coupons in Heartland Retail. If you've ever used our promotions system (Creating Promotions), creating coupons will feel very familiar to you.

In order to create and manage coupons in your Heartland Retail account, you'll need to be an administrator or have these permissions turned on for your role:

As well, in order for users to redeem coupons in the POS, they must have the View and redeem coupons permission turned on in their respective roles.

To access the coupon modal, follow these steps:

In the top navigation menu, click the Sales link.
Under the Sales menu, click the Coupons link.

This will bring you to the Coupons page where you can create and manage coupons.

Creating a New Coupon

Click the New button. This will bring you to the New Coupon page, as shown below:

You'll need to fill in the following fields:

Coupon Code: A coupon code can have letters and numbers. If you create physical coupons with barcodes, you'll want the code you create on this page to match the barcode number you created. Scannable barcodes are optional; coupons can be manually redeemed at the POS.
Name: Enter a descriptive name for the coupon you are creating in the “Name” field. This coupon name will be displayed on customer receipts.
Start and End Date: Start and End Dates control when coupons can be applied at the POS. The coupon will only be applied within these dates. Also, if you want the coupon to go on indefinitely, you can leave the "End Date" field blank.
Hit the Save button.

Important: All coupons are exclusive of each other, but coupons are not exclusive of promotions. Coupon code discounts can be applied on top of a discount created by a promotion rule, but a coupon code discount cannot be applied on top of another coupon code discount.

Here's an example of what your new coupon might look like:

Adding Conditions

Now you need to tell Heartland Retail under what conditions to add a coupon. Conditions are a way of filtering coupons. To add a condition:

Click the Condition button.
Choose an option for the dropdown that you would like to filter the coupon on.
For example, you can set a condition to choose which location to apply the coupon to. You can also use conditions to target customers or customer custom fields. You can also create a condition to specify the minimum total spend or total qty on a ticket that needs to be met before the coupon is applied. Here's an example of a condition with a minimum spend requirement:

According to the condition specified above, the coupon will not be applied at the POS unless the total spend on the ticket is greater than or equal to $100.

Adding Actions

Actions are what happens when the coupon is applied at the POS. To add actions:

Choose an action from the dropdown. For example, with actions, you can specify: (1) a percentage off or dollar amount off a specific item, (2) a fixed price per item or (3) a buy one, get one free promotion, (4) buy a certain amount of a vendor, automatically get a free item.
Once you choose an action, you can add filters so that you can narrow down the type of promotion to a specific item or group of items. Click the Filter link to add a filter on the items receiving the promotion.
For instance, if you would like to filter by a specific vendor, you would select "Primary Vendor" is and then select the vendor(s) you would like to apply the action.

Once you have configured the coupon to your liking, you can save your changes by clicking the "Save" button.

Activating Coupons

All coupons by default, will start as Paused when you create them so that you can edit them freely without worrying that the coupon will be applied while you are creating it. Once you are ready to activate the coupon, click the Start button.

Congratulations! Your coupon is now live and can be redeemed in the POS (Redeeming coupons in the Heartland Retail POS system).

If you have any questions about how to create coupons, just let us know.