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Troubleshooting Heartland Retail Connect
Troubleshooting Heartland Retail Connect
Bill C. avatar
Written by Bill C.
Updated over a week ago

Heartland Retail Connect is software that runs locally on your PC or Mac. Note that it does not run on an iPad. Heartland Retail controls hardware interaction with Heartland Retail, including receipt printers, label printers and certain credit card processing devices. The Clover Mini does not require Heartland Retail Connect. Haven't installed Connect yet? You can get it directly within your Account by navigating to Settings > General > Heartland Retail Connect

If Heartland Retail Connect is not installed, you will see this message in POS > Settings:

However, it's also possible that you might see this message even after installing Connect. In that case, follow the troubleshooting steps below.

Is Heartland Retail Connect Running?

On a Mac, you should see an icon at the top of your computer that indicates whether or not Connect is running:

If you don't see this icon, it means that Connect is not running. You can relaunch Connect by opening Finder, clicking on the "Applications" menu option and opening Heartland Retail Connect:

On Windows, you should see an icon in the system tray at the bottom right of the computer screen (you might have to click the little arrow to see the icon):

If you don't see this icon, it means that Connect is not running. You can relaunch Connect by clicking the Start button and opening Heartland Retail Connect from the Programs menu.

Is antivirus software blocking Connect (Windows)?

If you are running Heartland Retail Connect on Windows, it's possible that your antivirus software is blocking access to Connect.

Are you on an iPad?

If you're on an iPad, Heartland Retail Connect is not for you. You'll need our app instead.

Still not working?

After following these steps, if you are still unable to use Heartland Retail Connect, it may need to be reinstalled completely.

You can also contact us at any time if you need help.

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