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Testing my hardware on PC or Mac
Testing my hardware on PC or Mac
Derek Stotz avatar
Written by Derek Stotz
Updated over a week ago

So now you have all your hardware plugged in and ready to go but you want to make sure it works! We will go through a few tests to make sure your hardware is working properly and ensure you have a great experience.

Configuring Heartland Retail for my device

If you are on a PC or Mac, the first step is going to be downloading Heartland Retail Connect. This is the software that allows us to communicate with your hardware.

Testing my receipt printer

Once you have Heartland Retail Connect or the iPad App installed on your device, you will need to launch Heartland Retail and tell it what printer you want to use. To do this, log in to the Point of Sale and press the menu ☰ button, then select Settings. This will pop up a window where you can select your printer. If you do not see your printer from the dropdown and you did not order your printer from us, please check with the printers manufacturer for installation instructions on your device and then see if your printer shows up.

After you have selected your printer from the list, you can print a test receipt from that same pop up box by clicking the "print test receipt" button. Once that prints, you are all set!

You can also test your receipt printer by clicking the menu ☰ button again and selecting Find Ticket. From here, you can then press the print button next to any ticket, and if it prints, you are done!

Testing my scanner

Most scanners are plug and play with no additional setup required. All you need to do is plug in the scanner and log in to the POS and scan any barcode you have available. If the item does not exist in your Heartland Retail, it should give you an error that it does not exist, otherwise it will add the item to the ticket. If either one of those happened, you are all done! If nothing happened, you should launch notepad on PC or textedit on Mac and scan the barcode again.

If you do not see any text when you scan then it means your scanner may need additional setup and you should consult the hardware manufacturer for the installation process then return to Heartland Retail to try again!

Testing my label printer

You will first need to plug your label printer into your router and configure it for your operating system using the guide below for your operating system.

Mac OSX: Configuring the Zebra LP 2824 Plus Thermal Label Printer

Once your printer is configured, the printing process differs slightly on Windows and Mac OSX. For both you will start by logging in to Heartland Retail and clicking on Inventory > Items. You will then select any item in Heartland Retail by pressing on the checkbox to the left of the item, and a new button will appear that says Print Labels. Press that button and then see one of these two guides for the specific process on how to print for your operating system

Mac OSX: Printing Labels with a Zebra LP 2824 Plus Thermal Label Printer

If everything worked, you should be good to go live! If you found that any of your hardware did not work, please take a look at our recommended hardware guide and contact us at

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