Receipts aren't printing on your Mac and you are using a USB printer? Follow these steps below:
1. Restart your web browser
To restart your web browser on Mac OSX, you will need to click on the name of the web browser in the title bar in the top left of your screen and select quit from the menu. Simply clicking the red circle on the web browser window does not actually quit the browser and will sometimes allow issues to persist, so it is important to actually quit the browser then re-open it.
2. Restart your computer
Sometimes there can be other processes working under the hood on your computer that may interfere with communication between your computer and the printer. To restart the computer, click the Apple icon in the top left corner of your screen and select Restart from the menu. This will pop up a dialog box, uncheck the box to re-open windows when your computer restarts, then click the restart button.
3. Make sure Heartland Retail Connect is running
You can find Heartland Retail Connect installation instructions and troubleshooting steps here.
4. Set the correct printer in Heartland Retail
From within Heartland Retail, navigate to the Point of Sale and click the menu ☰ button in the top left corner, then click Settings.
This will load a window that allows you to select your receipt printer. If you have a LAN/Ethernet printer, it will be displayed with an IP Address such as Star TCP (192.168.1.20). If it is a USB printer it will be displayed as the printers name such as STAR_TSP143__STR_T_001_ or Star TSP 100 Cutter.
Once you select your printer, you should see a green notification on screen notifying you of your printer change. If you do not see a notification, select the blank line at the top of the list, then select the correct one again.
Help! My receipt printer is still not working.
If you have followed all of the troubleshooting steps outlined above and you are still having an issue, please send us an email at HRetailsupport@heartland.us and we can assist you.