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Heartland Retail IT and Hardware Guidelines
Heartland Retail IT and Hardware Guidelines
Bill C. avatar
Written by Bill C.
Updated over a week ago

Thoughts on Hardware

Heartland Retail is a software company, not a hardware company, but we understand that the process of selecting and installing hardware can be complicated. Our goal is to build great software that can work on the hardware that you want to use.

If you're looking to buy POS hardware, please click here.

Obtaining Local IT Support

Heartland Retail provides direct support for configuring and using Heartland Retail. We also ensure that Heartland Retail is up and running and that your data stored with us is safe, secure, and backed up and available to you at anytime.

Beyond that, it's up to you to maintain your own computer hardware, software, network, and internet connection. This is where you might find it necessary to have a relationship with a local IT support company or individual on a contract or per-incident basis. Ideally they would provide both remote (phone/email) and on-site support depending on what is needed. Heartland Retail does not endorse any specific service provider.

Here are some examples of IT support services you may need that we don't provide:

  • Initial POS computer/network installation and setup: cabling, operating system configuration, installing non-Heartland Retail software, etc.

  • Internet connection support

  • Hardware support: troubleshooting and replacing a failed computer, router, cable, hard drive, POS peripheral, etc.

  • Software support (for non-Heartland Retail applications): managing antivirus software, operating system updates and security patches, office/productivity software, etc.

Recommended Hardware Kit

Heartland Retail recommends and offers for sale an iPad-based POS hardware kit and Mac/PC-based hardware kit.

Hardware Requirements

Minimum hardware requirements:

  • 1 gigahertz (GHz) or faster 64­bit (x64) processor

  • At least 8 GB RAM

  • At least 16 GB available hard disk space

Supported Operating Systems

PC: 64-bit Windows 10

(Note: Windows 11 64-bit is NOT SUPPORTED at this time)

Mac: Mac OS X 10.15 (Catalina) or newer

iOS: iOS 14.0 or newer

(Note:The Apple iPhone is NOT SUPPORTED for use. )

Although they can run the core software of Heartland Retail, Chromebooks/Chromebox's are not fully supported because of the inability to install printer drivers.

(Note:The Apple iPhone is NOT SUPPORTED for use. )

Supported Browsers

The latest versions Google Chrome, Mozilla Firefox and Safari (on the Mac) are supported.

Heartland Retail Connect

To connect to supported hardware peripherals on a Mac or PC, you'll need to install Connect. On the iPad, you'll need to install our app.

Internet Service

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