This document outlines the procedure for resending an email receipt. There are two different ways in which you can resend a receipt.
From the POS
To resend a receipt in the POS, follow these steps:
- Click the "Point of Sale" link in the top navigation.
- Click the menu button at the top left of the page and then click the "Find Ticket" link.
- Enter the ticket number for which you are trying to resend the receipt and click the link of that ticket number.
- Once you have arrived on the ticket page, click the "Email Receipt" button at the bottom of the page.
- A box will appear that shows the email address that was previously used to send the email. You can also enter a new address, if necessary. Please note that unlike when you send an email receipt after completing a ticket, the email address that appears when resending an email receipt will not update the customer's information.
- Once you have confirmed that the address in the box is correct, click "Email Receipt" and a new receipt will be sent to the customer
From the Sales > Tickets page
To resend a receipt, follow these steps:
- Hover over the "Sales" link in the top navigation menu and click the “Tickets” option.
- Enter the ticket number for which you are trying to resend the receipt and click the link of that ticket number.
- On the right side of the page click the “Email” button.
- A box will appear that shows the email address that was previously used to send the email. You can also enter a new address, if necessary. Please note that unlike when you send an email receipt after completing a ticket, the email address that appears when resending an email receipt will not update the customer's information.
- Once you have confirmed that the address in the box is correct, click "Email Receipt" and a new receipt will be sent to the customer