If you feel proficient refunding a payment through Clover on a Sales Order, refunding a payment on a Layaway ticket will be a breeze! Let’s begin!

Locate Ticket in POS

  1. Navigate to the POS >> Find Ticket

  2. FIND TICKET >> Layaways >> Select Layaway ticket #

     3. Now that you have your Layaway ticket open in the POS, navigate to the DEPOSITS section below Item Total:

    4. Select, “Refund” and follow the prompts:

      5. Refund is processed and you can now print your customer receipt!

If you have any questions regarding refunding payments on Clover, please reach out to HRetailsupport@heartland.us.

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