Global Payments Retail

How to set up and use the Clover Go payment device (Beta)

How to use a Heartland PAX device using the eConduit Gateway

How to Connect Your Heartland Device to Your Heartland Retail Tenant

What is EMV and what are the risks of not using EMV devices? How does Heartland Retail support EMV?

Do I need to use EMV credit card terminals with Heartland Retail?

Is Heartland Retail PCI compliant?

For customers processing with Vantiv EMV, Blackline eConduit and Clover Mini.

How to automatically resolve an "unresolved payment" in the POS.

Why are the credit card bank settlements in my bank account not agreeing with Heartland Retail?

I am unable to take credit cards with my MagTek reader on my Mac

Can I process credit card transactions with a standalone terminal or do I have to use Vantiv (formerly Mercury)?

"Unable to read track data" error message when swiping cards

Configuring your MagTek Mini USB card reader for Vantiv (formerly Mercury).

For customers processing with Vantiv non-EMV and Heartland Direct.

How to manually resolve an "unresolved payment" in the POS.

Derek Stotz

Danielle Ewert

Matthew Rathbun

Credit Card Processing

How to set up and use the Clover Mini payment device

How to handle printed and email customer receipts with the Clover Mini

Clover support phone number for help with set up, device instructions, and any other Clover device needs

How do I contact Clover?

Joe Clover

Clover Mini

Vantiv/Worldpay Compatible EMV Hardware

How do I contact Dejavoo?

How do I contact Vantiv (formerly Mercury)?

Configuring your credit card reader for use with Vantiv (Windows/Mac)

Setting up WiFi on your Dejavoo Z9 Device

This fixes an issue for Vantiv customers using a Dejavoo Z9/Z11 where it gets stuck on the receiving screen while processing a sale.

How to fix Dejavoo's frozen Communication: Receiving screen

Kim Hoang

Vantiv/Worldpay

This will apply to terminals like the Pax S300 or the Dejavoo Z9 supplied by eConduit

eConduit: Connecting your credit card terminal to Heartland Retail

Blackline eConduit (for all other processors)

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