This document outlines the procedure for resending an email receipt. There are two different ways in which you can resend a receipt.
From the POS
To resend a receipt in the POS, follow these steps:
Click the "Point of Sale" link in the top navigation.
Click the menu button at the top left of the page and then click the "Find Ticket" link.
Enter the ticket number for which you are trying to resend the receipt and click the link of that ticket number.
Once you have arrived on the ticket page, click the "Email Receipt" button at the bottom of the page.
A box will appear that shows the email address that was previously used to send the email. You can also enter a new address, if necessary. Please note that unlike when you send an email receipt after completing a ticket, the email address that appears when resending an email receipt will not update the customer's information.
Once you have confirmed that the address in the box is correct, click "Email Receipt" and a new receipt will be sent to the customer
From the Sales > Tickets page
To resend a receipt, follow these steps:
Hover over the "Sales" link in the top navigation menu and click the “Tickets” option.
Enter the ticket number for which you are trying to resend the receipt and click the link of that ticket number.
On the right side of the page click the “Email” button.
A box will appear that shows the email address that was previously used to send the email. You can also enter a new address, if necessary. Please note that unlike when you send an email receipt after completing a ticket, the email address that appears when resending an email receipt will not update the customer's information.
Once you have confirmed that the address in the box is correct, click "Email Receipt" and a new receipt will be sent to the customer